TERMS AND CONDITIONS
1. BOOKING
An apartment may be booked in writing at the agency, by telephone, by email with F&L Immobiliare, or online. Access to the online booking platform is free of charge, except for any costs incurred for the Internet connection, which shall be borne by the customer. F&L Immobiliare shall not be held responsible, at any time or for any period, for any failure or interruption of the Internet service, for whatever reason.
By making a booking, you submit an offer to F&L Immobiliare to enter into a binding contract. The electronic confirmation of receipt of the booking request sent by F&L Immobiliare does not, in itself, constitute acceptance of the booking.
The scope and type of services to be provided by F&L Immobiliare in connection with the booking and the resulting contract shall be governed exclusively by the descriptions, illustrations and prices contained in the catalogues or on the F&L Immobiliare website applicable to the booking period.
The contract shall become effective upon receipt of the required advance payment (please refer to Article 3 for booking and cancellation policies).
At the time of booking, we will be happy to take the customer's requests and preferences into consideration. However, please note that F&L Immobiliare cannot guarantee that such requests will be met. Any special requests made by the customer must be confirmed in writing by F&L Immobiliare.
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2. PRICES AND SERVICES
Unless otherwise specified, the prices of the services offered by F&L Immobiliare are those published on F&L Immobiliare – Booking Platform and stated in the booking confirmation.
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3. PAYMENT
3.1 PAYMENT – STANDARD OR WEEKLY RATES
In order for the booking to be considered confirmed, the customer must pay, using one of the payment methods indicated on F&L Immobiliare – Booking Platform , a deposit equal to 30% of the total booking amount.
The remaining balance of the booking must be paid prior to arrival.
If the agreed payment deadlines are not met, F&L Immobiliare shall have the right to withdraw from this contract and consequently cancel the booking, retaining the deposit paid.
Cancellation is free of charge up to 30 days before check-in. In the event of cancellation within this period, any amounts already paid will be refunded, with the exception of any non-refundable costs or fees, where applicable.
After this deadline, the deposit will be retained as a cancellation fee.
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3.2 MONTHLY RATES – BOOKING CONDITIONS FOR STAYS OF MORE THAN 3 MONTHS
For stays exceeding 3 months, the following conditions shall apply:
3.2.1 Booking confirmation
The booking will be considered confirmed only upon receipt of payment of:
• 100% of the rent for the first month of the stay;
• the tourist tax for the first month;
• the security deposit required for the apartment;
• 30% of the rent for the second month.
Failure to pay the required amounts within the specified deadlines may result in the booking not being confirmed or being cancelled.
3.2.2 Free cancellation before check-in
The booking may be cancelled free of charge up to 60 days before the scheduled check-in date.
In the event of cancellation within this period, any amounts already paid will be refunded, with the exception of any non-refundable costs or fees, where applicable.
For cancellations made within the 60 days preceding check-in, any amounts already paid will be considered non-refundable.
3.2.3 Early termination of the stay
Once the stay has commenced, if the guest wishes to terminate the stay before the originally agreed check-out date, they must notify the property in writing with reasonable notice in accordance with the scheduled payment deadlines.
In particular, if the guest does not intend to continue the stay into the following month, they must notify the property no later than 8 days before the beginning of the following month, and therefore before the deadline for payment of the 30% deposit for the following month.
If the notice is given after this deadline, the 30% payment for the following month will remain due by the guest and will be non-refundable.
If, on the other hand, the stay is terminated during a month that has already commenced, the rent for that month will remain due in full, and no refund will be granted for unused days.
Notice of early termination must be given in writing, and the date on which the property receives the notice shall be considered the effective date of the notice.
3.2.4 Payment for the second month
One week before the beginning of the second month of the stay, the following payments will be due:
• the remaining 70% of the second month's rent;
• 30% of the rent for the third month.
3.2.5 Payment for the third month and subsequent months
One week before the beginning of each subsequent month, the balance for the upcoming month and a deposit for the following month will be due, according to the following schedule:
• 1st month: 100% + 30% of the 2nd month;
• 2nd month: remaining 70% + 30% of the 3rd month;
• 3rd month: remaining 70% + 30% of the 4th month;
• 4th month: remaining 70% + 30% of the 5th month;
• and so on until the end of the stay.
This system ensures that, at all times, a 30% deposit for the following month is held as a guarantee of the continuation of the booking.
3.2.6 Failure to make payment
In the event that any amount due is not paid by the specified deadline, the property reserves the right to consider the booking cancelled, with the applicable cancellation conditions applying.
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4. TOURIST TAX
The accommodation price does not include the tourist tax.
In the Municipality of Brescia, the tourist tax amounts to €3.50 per night per adult (over 18 years of age), excluding exempt persons, for the first five consecutive nights.
From the sixth consecutive night onwards, the applicable rate is €1.75 per night, for a maximum of 72 nights.
For further information, please refer to the relevant regulations of the Municipality of Brescia: Municipality of Brescia – Tourist Tax Regulations
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5. EXTRA SERVICES
Any additional services requested by the customer (additional cleaning, additional change of bed linen or towels, early check-in, etc.) must be paid for using the same payment methods available for the accommodation, namely credit card, bank transfer, PayPal, Satispay, cash or POS payment at the office.
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6. SECURITY DEPOSIT
The landlord shall have the right to request an appropriate security deposit upon delivery of the keys.
The security deposit will be refunded within 7 days of check-out, following an appropriate inspection of the condition of the rented property.
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7. CLEANING
Basic cleaning of the apartment is the responsibility of the customer, regardless of the final cleaning carried out by the landlord.
Basic cleaning includes cleaning the kitchen, washing and putting away dishes and kitchenware, removing leftover food and disposing of all waste.
The final cleaning carried out by the agency includes thorough cleaning of the kitchen/kitchenette, bathroom, shower and toilet, washing of the floors, and changing of bed linen and towels.
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8. BED LINEN AND TOWELS
The initial supply of bed linen and one set of bathroom towels per person is included in the accommodation.
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9. EXTRA BEDS AND CHILDREN
Extra beds and/or children's beds are available upon request but are not always provided in the accommodation.
If required, they must be requested sufficiently in advance.
Blankets and bed linen for children are included.
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10. PETS
Pets are allowed provided that the house rules are respected.
A fee of €10.00 per night per pet is applicable.
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11. CANCELLATION, EARLY TERMINATION AND REFUNDS
Pursuant to Article 59 of Italian Legislative Decree No. 206/2005 (Italian Consumer Code), the right of withdrawal does not apply to accommodation services where a specific date or period of performance has been agreed.
Once the stay has commenced, the guest's subjective dissatisfaction does not constitute valid grounds for terminating the contract or for obtaining a full or partial refund.
Any complaints must be promptly reported to the landlord, who shall have the right to take appropriate action to resolve the issue or offer equivalent alternative accommodation.
If the guest refuses the solutions offered and decides to leave the accommodation, no refund shall be due.
A refund may be granted exclusively in the event of serious and documented breaches attributable to the landlord which cannot be remedied.
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F&L IMMOBILIARE di Grillo e C. Snc
Via Aldo Moro, 4 – 25124 Brescia – Italy
VAT No. and Tax Code: 04147470985
Tel. +39 347 889 9039
Email: [email protected]

Our Privacy Policy can be found on the following link: https://gdpr.valore24.ilsole24ore.com/informativa/4637e332-bda7-4e55-b66b-e06030bddd19

Disclosure of personal data processing

Disclosure pursuant to Art. 13 of the European Data Protection Regulation 679/2016 General Data Protection Regulation (GDPR)

In accordance with the requirements of the General Data Protection Regulation, the Controller provides the Data Subject with the following information in relation to the processing of personal data carried out.

THE CONTROLLER
Holder: F&L Immobiliare di Grillo e C. S.n.c
Address: Via Aldo Moro, 4 - 25121 Brescia (BS)
PIVA/CF: 04147470985 / 04147470985
Contacts: PEC: [email protected] | Telefono: +393478899039 | Email: [email protected]
Legal representative: Grillo Vincenza
Privacy Referent: Pezzana Camilla ([email protected])
Data Protection Officer: Not present
Joint data controllers: Not present

If you require further information on the processing of your personal data or wish to exercise your rights, please write directly to the above-mentioned Privacy Contact.

CATEGORIES OF DATA SUBJECTS
List of the categories of Data Subjects: Clients or Users, Potential Clients

PERFORMED TREATMENT
Mandatory processing for the execution of the contract with the Customer.
Description: Activities functional to the fulfilment of contractual and pre-contractual obligations, the management and execution of activities necessary to provide the customer with the established service/product and related accounting.

ORIGIN, PURPOSE, LEGAL BASIS AND NATURE OF PROCESSED DATA
Origin: Data collected from the data subject.
Purpose:
1. Customer management
2. Fulfilment of tax and accounting obligations
3. Fulfilment of regulatory obligations
Legal Basis
For the purpose 1: Processing is necessary for the execution of a contract to which the data subject is party, or the performance of pre-contractual measures taken at the data subject's request.
For purposes 2 and 3:Processing is necessary for compliance with a legal obligation to which the data controller is subject.
Personal Data treated: Economic, commercial, financial and insurance activities, Assets, ownership, properties, Tax code and other personal identification numbers, Bank details, Contact and communication data, Tax and accounting data, Real estate data, Identification document, Name, address or other personal identification data.
'Special' data (sensitive data) are those defined in Articles 9 and 10 of Regulation 2016/679/EU ('GDPR'). Such data are processed in accordance with the GDPR as well as in light of the General Authorizations issued by the Data Protection Authority.
Sensitive Data treated: -
Legal basis Article 9:-

RECIPIENTS OR CATEGORIES OF ADDRESSEES OF PERSONAL DATA
Categories of Addressee: The communication of your personal data, carried out on the legal bases provided for in Article 6 of Regulation 2016/679/EU, to the following third parties is expected:
Consultants and freelancers also in associated form, ISTAT, Revenue Agency, Public Authorities: Questura.
These entities, bodies, companies and professionals act as Data Processors appointed by F&L Immobiliare di Grillo e C. S.n.c. and are themselves Data Controllers of the personal data transmitted to them.

Your personal data, or the personal data of third parties in your possession, may also be communicated to external companies, identified from time to time, to which F&L Immobiliare di Grillo e C. S.n.c. entrusts with the performance of obligations arising from the assignment received, to which will be transmitted only the data necessary for the activities requested by them. All employees, consultants, interims and/or any other "natural person" who, authorised to process data, carry out their activities on the basis of instructions received from F&L Immobiliare di Grillo e C. S.n.c., pursuant to art; art; 29 of the GDPR, are designated "Data Processors" (hereinafter also referred to as " Processor(s)"); !the Processor(s) or the person(s) in charge, if any, F&L Immobiliare di Grillo e C. S.n.c. imparts adequate operating instructions, with particular reference to the adoption of and compliance with security measures, in order to ensure data confidentiality and security. Precisely with reference to the aspects of personal data protection, you are invited, pursuant to Article 33 of the GDPR, to notify F&L Immobiliare di Grillo e C. S.n.c. any circumstances or events from which a potential "personal data breach" may arise in order to allow an immediate evaluation and the adoption of possible actions to counter such an event by sending a communication to F&L Immobiliare di Grillo e C. S.n.c. at the addresses indicated above. This is without prejudice to the obligation of F&L Immobiliare di Grillo e C. S.n.c. to communicate the data to Public Authorities upon specific request.

TRANSFER ABROAD
Transfers to foreign countries (non-EU) or to international organizations: No transfer to foreign countries or to international organizations.

The transfer abroad of Your personal data may take place if it is necessary for the handling of the task received. The processing of information and data that may be disclosed to these parties will require the equivalent levels of protection adopted for the processing of personal data of its own employees. In any case, only the data necessary for the pursuit of the purposes envisaged will be communicated and the regulatory instruments envisaged in Chapter V of the GDPR will be applied.


METHODS, HANDLING LOGICS AND STORAGE TIMES
Treatment duration: The data will be kept for the period strictly necessary to ensure the proper provision of the purchased services - subject to the need to keep the data for a longer period in compliance with applicable regulations, including accounting regulations.

Your data are collected and recorded lawfully and appropriately for the above-mentioned purposes in accordance with the principles and requirements of Art. 5 c 1 of the GDPR; The processing of personal data is carried out using manual, computerized and telematic tools with logic strictly related to the purposes and, in any case, in such a way as to guarantee security and confidentiality.

NATURE OF CONFERMENT
Personal data will be processed for the following purposes:
Procedures that do not require consent:
- Customer management
- Fulfilment of tax and accounting obligations
- Fulfilment of regulatory obligations
Procedures that require consent:-
Only subject to your explicit consent to be given at the foot of this information notice, the data, the purposes of which require consent, will be processed. The submission of data is in any case optional and will not be prejudicial in relation to the existing contractual relationship with the data controller.

Your consent is not required for the data collected and used for requirements related to the performance of activities inherent to the contractual relationship and compliance with the legal obligations indicated; Failure to communicate the above personal data will make it impossible to continue the relationship in question; For the data collected and used for the legitimate interest of the Data Controller, your consent is not required (letter f, art. 6, of the GDPR). Communication of the above personal data is optional but necessary for the performance of the services offered by the Data Controller; Refusal to communicate such data will make it impossible to provide all or part of the services requested.

RIGHTS OF THE DATA SUBJECT (from art 15 to 22 of the GDPR)
Right of access:The data subject shall have the right, in accordance with Articles 15 to 22 of the GDPR, to request access to his personal data to the Controller.
Right of rectification: The data subject shall have the right, in accordance with Articles 15 to 22 of the GDPR, to obtain from the controller the rectification of inaccurate personal data.
Right of erasure: The data subject shall have the right, in accordance with Articles 15 to 22 of the GDPR, to obtain from the controller the erasure of personal data.
Right of restriction of processing: The data subject shall have the right, in accordance with Articles 15 to 22 of the GDPR, to obtain from the controller restriction of processing his/her personal data.
Right to object: The data subject shall have the right, in accordance with Articles 15 to 22 of the GDPR, to object, on grounds relating to his or her particular situation, at any time to processing of personal data concerning him or her.
Right to data portability:The data subject shall have the right, in accordance with Articles 15 to 22 of the GDPR, to receive the personal data concerning him or her, which he or she has provided to a controller, in a structured, commonly used and machine-readable format and have the right to transmit those data to another controller.
Right of revocation : The data subject shall have the right, in accordance with Articles 15 to 22 of the GDPR, exercise their right to withdraw consent.
Right to Complaint : The data subject shall have the right, in accordance with Articles 15 to 22 of the GDPR, to exercise their right to complain to the regulatory authority.

AUTOMATED PROCESS
Does it exist an automated process?: NO
Automated processes or methods of profiling: -
Legal basis: -


The Data Controller reserves the right to make any changes to this privacy policy that it may consider appropriate or that are made mandatory by current legislation, at its sole discretion and at any time. On such occasions users will be duly informed of the changes made.

The Data Controller

F&L Immobiliare di Grillo e C. S.n.c.
Via Aldo Moro, 4
25124 Brescia (BS)
Email [email protected] |
PEC [email protected] |
P. IVA 04147470985

https://gdpr.valore24.ilsole24ore.com/informativa/4637e332-bda7-4e55-b66b-e06030bddd19