Terms and conditions
TERMS AND CONDITIONS
1. BOOKING
An apartment may be booked in writing at the agency, by telephone, by email with F&L Immobiliare, or online. Access to the online booking platform is free of charge, except for any costs incurred for the Internet connection, which shall be borne by the customer. F&L Immobiliare shall not be held responsible, at any time or for any period, for any failure or interruption of the Internet service, for whatever reason.
By making a booking, you submit an offer to F&L Immobiliare to enter into a binding contract. The electronic confirmation of receipt of the booking request sent by F&L Immobiliare does not, in itself, constitute acceptance of the booking.
The scope and type of services to be provided by F&L Immobiliare in connection with the booking and the resulting contract shall be governed exclusively by the descriptions, illustrations and prices contained in the catalogues or on the F&L Immobiliare website applicable to the booking period.
The contract shall become effective upon receipt of the required advance payment (please refer to Article 3 for booking and cancellation policies).
At the time of booking, we will be happy to take the customer's requests and preferences into consideration. However, please note that F&L Immobiliare cannot guarantee that such requests will be met. Any special requests made by the customer must be confirmed in writing by F&L Immobiliare.
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2. PRICES AND SERVICES
Unless otherwise specified, the prices of the services offered by F&L Immobiliare are those published on F&L Immobiliare – Booking Platform and stated in the booking confirmation.
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3. PAYMENT
3.1 PAYMENT – STANDARD OR WEEKLY RATES
In order for the booking to be considered confirmed, the customer must pay, using one of the payment methods indicated on F&L Immobiliare – Booking Platform , a deposit equal to 30% of the total booking amount.
The remaining balance of the booking must be paid prior to arrival.
If the agreed payment deadlines are not met, F&L Immobiliare shall have the right to withdraw from this contract and consequently cancel the booking, retaining the deposit paid.
Cancellation is free of charge up to 30 days before check-in. In the event of cancellation within this period, any amounts already paid will be refunded, with the exception of any non-refundable costs or fees, where applicable.
After this deadline, the deposit will be retained as a cancellation fee.
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3.2 MONTHLY RATES – BOOKING CONDITIONS FOR STAYS OF MORE THAN 3 MONTHS
For stays exceeding 3 months, the following conditions shall apply:
3.2.1 Booking confirmation
The booking will be considered confirmed only upon receipt of payment of:
• 100% of the rent for the first month of the stay;
• the tourist tax for the first month;
• the security deposit required for the apartment;
• 30% of the rent for the second month.
Failure to pay the required amounts within the specified deadlines may result in the booking not being confirmed or being cancelled.
3.2.2 Free cancellation before check-in
The booking may be cancelled free of charge up to 60 days before the scheduled check-in date.
In the event of cancellation within this period, any amounts already paid will be refunded, with the exception of any non-refundable costs or fees, where applicable.
For cancellations made within the 60 days preceding check-in, any amounts already paid will be considered non-refundable.
3.2.3 Early termination of the stay
Once the stay has commenced, if the guest wishes to terminate the stay before the originally agreed check-out date, they must notify the property in writing with reasonable notice in accordance with the scheduled payment deadlines.
In particular, if the guest does not intend to continue the stay into the following month, they must notify the property no later than 8 days before the beginning of the following month, and therefore before the deadline for payment of the 30% deposit for the following month.
If the notice is given after this deadline, the 30% payment for the following month will remain due by the guest and will be non-refundable.
If, on the other hand, the stay is terminated during a month that has already commenced, the rent for that month will remain due in full, and no refund will be granted for unused days.
Notice of early termination must be given in writing, and the date on which the property receives the notice shall be considered the effective date of the notice.
3.2.4 Payment for the second month
One week before the beginning of the second month of the stay, the following payments will be due:
• the remaining 70% of the second month's rent;
• 30% of the rent for the third month.
3.2.5 Payment for the third month and subsequent months
One week before the beginning of each subsequent month, the balance for the upcoming month and a deposit for the following month will be due, according to the following schedule:
• 1st month: 100% + 30% of the 2nd month;
• 2nd month: remaining 70% + 30% of the 3rd month;
• 3rd month: remaining 70% + 30% of the 4th month;
• 4th month: remaining 70% + 30% of the 5th month;
• and so on until the end of the stay.
This system ensures that, at all times, a 30% deposit for the following month is held as a guarantee of the continuation of the booking.
3.2.6 Failure to make payment
In the event that any amount due is not paid by the specified deadline, the property reserves the right to consider the booking cancelled, with the applicable cancellation conditions applying.
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4. TOURIST TAX
The accommodation price does not include the tourist tax.
In the Municipality of Brescia, the tourist tax amounts to €3.50 per night per adult (over 18 years of age), excluding exempt persons, for the first five consecutive nights.
From the sixth consecutive night onwards, the applicable rate is €1.75 per night, for a maximum of 72 nights.
For further information, please refer to the relevant regulations of the Municipality of Brescia: Municipality of Brescia – Tourist Tax Regulations
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5. EXTRA SERVICES
Any additional services requested by the customer (additional cleaning, additional change of bed linen or towels, early check-in, etc.) must be paid for using the same payment methods available for the accommodation, namely credit card, bank transfer, PayPal, Satispay, cash or POS payment at the office.
________________________________________
6. SECURITY DEPOSIT
The landlord shall have the right to request an appropriate security deposit upon delivery of the keys.
The security deposit will be refunded within 7 days of check-out, following an appropriate inspection of the condition of the rented property.
________________________________________
7. CLEANING
Basic cleaning of the apartment is the responsibility of the customer, regardless of the final cleaning carried out by the landlord.
Basic cleaning includes cleaning the kitchen, washing and putting away dishes and kitchenware, removing leftover food and disposing of all waste.
The final cleaning carried out by the agency includes thorough cleaning of the kitchen/kitchenette, bathroom, shower and toilet, washing of the floors, and changing of bed linen and towels.
________________________________________
8. BED LINEN AND TOWELS
The initial supply of bed linen and one set of bathroom towels per person is included in the accommodation.
________________________________________
9. EXTRA BEDS AND CHILDREN
Extra beds and/or children's beds are available upon request but are not always provided in the accommodation.
If required, they must be requested sufficiently in advance.
Blankets and bed linen for children are included.
________________________________________
10. PETS
Pets are allowed provided that the house rules are respected.
A fee of €10.00 per night per pet is applicable.
________________________________________
11. CANCELLATION, EARLY TERMINATION AND REFUNDS
Pursuant to Article 59 of Italian Legislative Decree No. 206/2005 (Italian Consumer Code), the right of withdrawal does not apply to accommodation services where a specific date or period of performance has been agreed.
Once the stay has commenced, the guest's subjective dissatisfaction does not constitute valid grounds for terminating the contract or for obtaining a full or partial refund.
Any complaints must be promptly reported to the landlord, who shall have the right to take appropriate action to resolve the issue or offer equivalent alternative accommodation.
If the guest refuses the solutions offered and decides to leave the accommodation, no refund shall be due.
A refund may be granted exclusively in the event of serious and documented breaches attributable to the landlord which cannot be remedied.
________________________________________
F&L IMMOBILIARE di Grillo e C. Snc
Via Aldo Moro, 4 – 25124 Brescia – Italy
VAT No. and Tax Code: 04147470985
Tel. +39 347 889 9039
Email: [email protected]
1. BOOKING
An apartment may be booked in writing at the agency, by telephone, by email with F&L Immobiliare, or online. Access to the online booking platform is free of charge, except for any costs incurred for the Internet connection, which shall be borne by the customer. F&L Immobiliare shall not be held responsible, at any time or for any period, for any failure or interruption of the Internet service, for whatever reason.
By making a booking, you submit an offer to F&L Immobiliare to enter into a binding contract. The electronic confirmation of receipt of the booking request sent by F&L Immobiliare does not, in itself, constitute acceptance of the booking.
The scope and type of services to be provided by F&L Immobiliare in connection with the booking and the resulting contract shall be governed exclusively by the descriptions, illustrations and prices contained in the catalogues or on the F&L Immobiliare website applicable to the booking period.
The contract shall become effective upon receipt of the required advance payment (please refer to Article 3 for booking and cancellation policies).
At the time of booking, we will be happy to take the customer's requests and preferences into consideration. However, please note that F&L Immobiliare cannot guarantee that such requests will be met. Any special requests made by the customer must be confirmed in writing by F&L Immobiliare.
________________________________________
2. PRICES AND SERVICES
Unless otherwise specified, the prices of the services offered by F&L Immobiliare are those published on F&L Immobiliare – Booking Platform and stated in the booking confirmation.
________________________________________
3. PAYMENT
3.1 PAYMENT – STANDARD OR WEEKLY RATES
In order for the booking to be considered confirmed, the customer must pay, using one of the payment methods indicated on F&L Immobiliare – Booking Platform , a deposit equal to 30% of the total booking amount.
The remaining balance of the booking must be paid prior to arrival.
If the agreed payment deadlines are not met, F&L Immobiliare shall have the right to withdraw from this contract and consequently cancel the booking, retaining the deposit paid.
Cancellation is free of charge up to 30 days before check-in. In the event of cancellation within this period, any amounts already paid will be refunded, with the exception of any non-refundable costs or fees, where applicable.
After this deadline, the deposit will be retained as a cancellation fee.
________________________________________
3.2 MONTHLY RATES – BOOKING CONDITIONS FOR STAYS OF MORE THAN 3 MONTHS
For stays exceeding 3 months, the following conditions shall apply:
3.2.1 Booking confirmation
The booking will be considered confirmed only upon receipt of payment of:
• 100% of the rent for the first month of the stay;
• the tourist tax for the first month;
• the security deposit required for the apartment;
• 30% of the rent for the second month.
Failure to pay the required amounts within the specified deadlines may result in the booking not being confirmed or being cancelled.
3.2.2 Free cancellation before check-in
The booking may be cancelled free of charge up to 60 days before the scheduled check-in date.
In the event of cancellation within this period, any amounts already paid will be refunded, with the exception of any non-refundable costs or fees, where applicable.
For cancellations made within the 60 days preceding check-in, any amounts already paid will be considered non-refundable.
3.2.3 Early termination of the stay
Once the stay has commenced, if the guest wishes to terminate the stay before the originally agreed check-out date, they must notify the property in writing with reasonable notice in accordance with the scheduled payment deadlines.
In particular, if the guest does not intend to continue the stay into the following month, they must notify the property no later than 8 days before the beginning of the following month, and therefore before the deadline for payment of the 30% deposit for the following month.
If the notice is given after this deadline, the 30% payment for the following month will remain due by the guest and will be non-refundable.
If, on the other hand, the stay is terminated during a month that has already commenced, the rent for that month will remain due in full, and no refund will be granted for unused days.
Notice of early termination must be given in writing, and the date on which the property receives the notice shall be considered the effective date of the notice.
3.2.4 Payment for the second month
One week before the beginning of the second month of the stay, the following payments will be due:
• the remaining 70% of the second month's rent;
• 30% of the rent for the third month.
3.2.5 Payment for the third month and subsequent months
One week before the beginning of each subsequent month, the balance for the upcoming month and a deposit for the following month will be due, according to the following schedule:
• 1st month: 100% + 30% of the 2nd month;
• 2nd month: remaining 70% + 30% of the 3rd month;
• 3rd month: remaining 70% + 30% of the 4th month;
• 4th month: remaining 70% + 30% of the 5th month;
• and so on until the end of the stay.
This system ensures that, at all times, a 30% deposit for the following month is held as a guarantee of the continuation of the booking.
3.2.6 Failure to make payment
In the event that any amount due is not paid by the specified deadline, the property reserves the right to consider the booking cancelled, with the applicable cancellation conditions applying.
________________________________________
4. TOURIST TAX
The accommodation price does not include the tourist tax.
In the Municipality of Brescia, the tourist tax amounts to €3.50 per night per adult (over 18 years of age), excluding exempt persons, for the first five consecutive nights.
From the sixth consecutive night onwards, the applicable rate is €1.75 per night, for a maximum of 72 nights.
For further information, please refer to the relevant regulations of the Municipality of Brescia: Municipality of Brescia – Tourist Tax Regulations
________________________________________
5. EXTRA SERVICES
Any additional services requested by the customer (additional cleaning, additional change of bed linen or towels, early check-in, etc.) must be paid for using the same payment methods available for the accommodation, namely credit card, bank transfer, PayPal, Satispay, cash or POS payment at the office.
________________________________________
6. SECURITY DEPOSIT
The landlord shall have the right to request an appropriate security deposit upon delivery of the keys.
The security deposit will be refunded within 7 days of check-out, following an appropriate inspection of the condition of the rented property.
________________________________________
7. CLEANING
Basic cleaning of the apartment is the responsibility of the customer, regardless of the final cleaning carried out by the landlord.
Basic cleaning includes cleaning the kitchen, washing and putting away dishes and kitchenware, removing leftover food and disposing of all waste.
The final cleaning carried out by the agency includes thorough cleaning of the kitchen/kitchenette, bathroom, shower and toilet, washing of the floors, and changing of bed linen and towels.
________________________________________
8. BED LINEN AND TOWELS
The initial supply of bed linen and one set of bathroom towels per person is included in the accommodation.
________________________________________
9. EXTRA BEDS AND CHILDREN
Extra beds and/or children's beds are available upon request but are not always provided in the accommodation.
If required, they must be requested sufficiently in advance.
Blankets and bed linen for children are included.
________________________________________
10. PETS
Pets are allowed provided that the house rules are respected.
A fee of €10.00 per night per pet is applicable.
________________________________________
11. CANCELLATION, EARLY TERMINATION AND REFUNDS
Pursuant to Article 59 of Italian Legislative Decree No. 206/2005 (Italian Consumer Code), the right of withdrawal does not apply to accommodation services where a specific date or period of performance has been agreed.
Once the stay has commenced, the guest's subjective dissatisfaction does not constitute valid grounds for terminating the contract or for obtaining a full or partial refund.
Any complaints must be promptly reported to the landlord, who shall have the right to take appropriate action to resolve the issue or offer equivalent alternative accommodation.
If the guest refuses the solutions offered and decides to leave the accommodation, no refund shall be due.
A refund may be granted exclusively in the event of serious and documented breaches attributable to the landlord which cannot be remedied.
________________________________________
F&L IMMOBILIARE di Grillo e C. Snc
Via Aldo Moro, 4 – 25124 Brescia – Italy
VAT No. and Tax Code: 04147470985
Tel. +39 347 889 9039
Email: [email protected]